All new product released starting with Magic Panel FX come with a 2 year warranty.
All new product released prior to the Magic Panel FX come with a 1 year warranty.
All Used and Ex Demo product come with a 90 day warranty.
Warranty starts from date of invoice.
The below document outlines Ayrton’s warranty and service repair procedure.
1. Warranty
a. Product which is under warranty and is faulty out of the box or within 100 hours of use (as defined on the fixture’s Total Life Hours counter) can be advanced replaced for a new fixture or spare parts can be sent out, depending on the customer’s preference.
i. The customer should call or email Ayrton with the following information
1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
6. Shipping address
7. Preference for replacement or repair
ii. Ayrton will provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned.
b. Product which is under warranty and is faulty after 100 hours of use (as defined on the fixture’s Total Life Hours counter) will have advanced replacement spare parts sent out.
i. The customer should call or email Ayrton with the following information
1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
6. Shipping address
ii. Ayrton will provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned.
c. Ayrton will provide economy shipping, one way, for all warranty related items
d. Although all warranty parts are free of charge, Ayrton will issue an invoice for advanced replacement fixtures or parts and a credit will be applied to the account when the faulty unit (fixture or part) is received back at Ayrton. Occasionally and at Ayrton’s sole discretion, Ayrton may waive the requirement to return the faulty part or fixture.
e. At any time, the customer is able to return a fixture, under warranty, to Ayrton, for repair. This repair will be carried out free of charge and Ayrton will pay economy shipping one way. All additional charges, such as import duties, should they be payable, will be the customer’s responsibility.
i. The customer should call or email Ayrton with the following information
1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
ii. Ayrton will then provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned. This will allow us to track the incoming repair and deal with it appropriately.
2. Service
a. Product which is no longer under warranty can have spare parts purchased from Ayrton or your Distributor.
b. Customers are also able to send product in to Ayrton for repair.
i. The customer should call or email Ayrton with the following information
1. Contact name and details
2. Product serial number
3. Date of purchase
4. Vendor name
5. Description of fault
Instruction on whether or not the customer would like a repair estimate (25 Euros exc. VAT) prior to the start of the repair.
ii. Ayrton will then provide the customer with a Return Material Authorisation number which should be placed clearly on the package which is returned. This will allow us to track the incoming repair and deal with it appropriately.
iii. Ayrton charges 70 Euros an hour (exc. VAT) for repair work excluding parts.
c. Ayrton does not cover freight costs for non-warranty repairs or parts shipments. These are solely the responsibility of the customer.